Login verification emails delayed

Incident Report for Squarespace

Resolved

This incident has been resolved.
Posted Jan 24, 2026 - 15:34 EST

Monitoring

We are still monitoring the situation.
Posted Jan 24, 2026 - 14:52 EST

Update

We are still monitoring the situation.

-Log in verification emails are being delayed
-Email Campaigns are being delayed
-System related emails are being delayed
Posted Jan 24, 2026 - 14:17 EST

Update

This is affecting the deliverability of all emails being delayed.

We are still monitoring the situation.
Posted Jan 24, 2026 - 14:01 EST

Identified

The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available.

**Email Campaigns are also experiencing a delay in deliverability.
Posted Jan 24, 2026 - 13:27 EST

Update

We are continuing to investigate this issue.
Posted Jan 24, 2026 - 13:13 EST

Update

We are continuing to investigate this issue.
Posted Jan 24, 2026 - 12:53 EST

Update

We are continuing to investigate the issue.
Posted Jan 24, 2026 - 12:37 EST

Investigating

We're investigating issues with login verification emails and password reset emails being delayed.
Posted Jan 24, 2026 - 12:10 EST
This incident affected: Email Campaigns and Accounts & Billing.